Yes, we currently offer free shipping to the following regions:

• The United States
• Europe (including both EU and non-EU countries)
• Australia

For all other regions, shipping fees will apply.To check the exact shipping cost:

1. Add the desired product(s) to your shopping cart.
2. Go to the checkout page.
3. Select your destination country, and the system will automatically show the shipping cost.

If no shipping options appear for a certain country or region, please contact us at service@pongbotsports.com for assistance.

All PONGBOT products come with a standard warranty.

For more details, please check this link: https://pongbotsports.com/warranty-statement/

If the issue is caused by a technical fault and reported within 30 days of purchase, we can arrange a free return for refund or replacement — and we’ll cover the return shipping cost.

If the customer simply wants to return the product for personal reasons (e.g., doesn’t like it), they can still request a return and refund within 30 days, but the return shipping cost will be paid by the customer.For both cases:

• Returns from the U.S. and Europe will be sent to our local service warehouses (in the U.S. and Germany).
• Returns from other regions need to be shipped back to China.

For detailed return and refund policies, please check this link:https://store.pongbotsports.com/pages/returns-and-refunds

If there are any other issues, or if the purchase is over 30 days old and the customer needs a replacement part, please contact our after-sales support at support@pongbotsports.com

If a product develops a fault, customers should contact our technical support team first at support@pongbotsports.com

Our professional technicians will assess the issue and determine the best solution:

If the problem is caused by a damaged part, we’ll arrange a replacement part.

• Within the warranty period: the replacement is free of charge.
• After the warranty period: the customer may purchase the replacement part separately.

All parts are easy to replace, and we provide detailed online instructions to guide customers step by step.

If a customer cannot replace the part themselves, our support team will help find the best alternative solution to ensure the problem is resolved smoothly.

Currently, we have repair centers in California (USA) and Germany (EU).As our business continues to grow, we plan to set up more service centers in other countries and regions in the near future.

For customers in the United States and European Union, delivery usually takes 3–7 business days after the order is placed.

For customers in other countries or regions, delivery typically takes 1–2 weeks, depending on the destination and local customs procedures.

For more details, please check this link: https://store.pongbotsports.com/pages/aftersales-shipping-and-delivery-policy

The main difference is that PACE S PRO includes four advanced smart features that are not available on the standard PACE S model.These features are:

• Recovery Trigger
• Adaptive Rally
• Match Challenge
• Arena of Dash

Below are the explanations for each feature:

1️⃣ Recovery Trigger Exercises

After each shot, quick recovery to the proper position is a key skill in tennis training. This function helps players automatically adjust their recovery movement based on where the ball lands. The main goal is to build recovery awareness and footwork so players can swiftly return to an optimal position after every shot, preparing for the next rally and improving overall performance.

2️⃣ Adaptive Rally Exercises

This mode allows the robot to track the player’s movement in real time and adapt its shots accordingly. It simulates realistic rally situations where you move, recover, and hit again. By responding to your positioning, it provides a more efficient, personalized training experience that matches your playing rhythm and enhances your reaction ability.

3️⃣ Match Challenge

This is a simulated match mode designed according to various difficulty levels. The robot automatically sets training content based on your hitting performance and running ability, using an AI model to match the proper training intensity. The goal is to let players experience match-like rallies and challenges, progressively improving skill level through effective simulated competition.

4️⃣ Arena of Dash

The Arena of Dash mode combines different running and hitting exercises into an AI-driven dynamic challenge. The robot continuously adjusts speed and intensity based on the player’s performance, pushing the limits of agility and endurance. After each session, your performance is ranked in a leaderboard, allowing you to visualize progress and compare results with others. The purpose is to make training fun, competitive, and result-oriented.

Please refer to the detailed guide below:

Open the APP → Enter the paired robot → Settings in the top right corner → Preferences → Buzzer.

For ball recommendations, please refer to the following guidelines:

1. Pressureless tennis balls are recommended for daily training.
2. Supports training with standard competition tennis balls, such as internal pressure balls and ITF-approved balls.
3. Supports training with padel balls.
4. The use of low compression balls for training is NOT recommended, as there may be potential risks of ball jams or inconsistent serving trajectory and rhythm.

Yes, the package already includes the battery, remote control, and necessary accessories, so there’s no need to purchase them separately — unless you’d like to buy extra spare parts for backup.

Yes, it’s fully compatible with clay courts.

Our machines are designed to work smoothly on four types of tennis courts:

• Clay Court
• Artificial Grass Court
• Hard Court
• Natural Grass Court

Yes, it’s fully compatible with padel.

Currently, it supports custom drills, allowing players to design their own training patterns.

In the near future, we will also introduce built-in padel drills to make training even more convenient.

T Serve S allows the PACE tennis ball machine to recognize your serve and automatically deliver the next ball, enabling seamless serve-and-receive training.