Returns and Refunds

RETURNS & REFUNDS

Returns & Refunds

Last updated March 29, 2025

Thank you for shopping with Pongbot. Your satisfaction is our priority. If you are not completely happy with your purchase, you may return or exchange it within 30 days of receipt.

Return Overview

Please review the applicable return requirements before starting your return.

01

Faulty or Defective Items

Returns are free of charge, and we will cover all shipping costs.

02

Other Returns

Items must be in their original condition and packaging. Return shipping fees may apply.

Need to Start a Return?

Contact our customer service team to request a Return Merchandise Authorization (RMA) number.

Contact Customer Service →

Return Requirements

To be eligible for a return, the following requirements apply.

Return condition Your item must be in new condition.
Original packaging All original tags, labels, and packaging must be included.
Return deadline The return request must be initiated within 30 days of delivery.
Return & exchange We offer free returns and exchanges within this timeframe.
Return processing Typically 10 business days.
Refund timing Refunds are issued within 7 business days after approval.

Return Process

  1. Email our customer service team at service@pongbotsports.com to request a Return Merchandise Authorization (RMA) number.
  2. Securely pack your item with the return form we provide.
  3. Ship it back to the return address we provide—either a local warehouse (if available) or our central warehouse in China.
Shanghai Future Mind Co., Ltd.
Attn: Returns
RMA #
Room 305, Building A, No. 28, Taiqiao Road,
Pudong New Area, Shanghai 201206
China

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

Once we receive and inspect your return, we’ll notify you by email and process your refund or exchange.

  • Processing time: 10–15 business days from receipt
  • Refund time: Up to 7 business days after approval.
    Refunds will be issued to your original payment method.

Warranty Support After Return Period

If your item is outside the 30-day free return/exchange period but still within the warranty period, we can provide technical support and parts replacement only. Please note that full refunds or exchanges will not be available after the free return window.

Detailed Return Terms

Review the details below for the return process, refunds, warranty support, exceptions, and customer service.

Returns

To be eligible for a return, your item must be in new condition, with all original tags, labels, and packaging included.

The return request must be initiated within 30 days of delivery.

We offer free returns and exchanges within this timeframe. Return processing time is typically 10 business days, and refunds are issued within 7 business days after approval.

Return Process
  1. Email our customer service team at service@pongbotsports.com to request a Return Merchandise Authorization (RMA) number.
  2. Securely pack your item with the return form we provide.
  3. Ship it back to the return address we provide—either a local warehouse (if available) or our central warehouse in China.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

Once we receive and inspect your return, we’ll notify you by email and process your refund or exchange.

  • Processing time: 10–15 business days from receipt
  • Refund time: Up to 7 business days after approval

Refunds will be issued to your original payment method.

Warranty Support After Return Period

If your item is outside the 30-day free return/exchange period but still within the warranty period, we can provide technical support and parts replacement only.

Full refunds or exchanges will not be available after the free return window.

Exceptions

If you received a damaged or defective product, please contact us right away to arrange a replacement or full refund. We may ask for photos to support your claim.

Questions?

If you have any questions about returns, shipping, or after-sales service, please contact us.